Privacy Policy

This Privacy Policy explains how Hyfive Fulfilment (“Hyfive”, “we”, “us”, “our”) collects and uses personal information when you visit hyfivefulfilment.com, contact us, or use our services.

1) Who we are (Data Controller)

Hyfive Fulfilment
74 Newcastle Road, Kilkeel, Co Down, BT34 4NJ, United Kingdom
Telephone: +44 (0)28 4176 2181 • WhatsApp: +44 (0)7501 487900
Email: info@hyfivefulfilment.com. Hyfive Fulfilment

We operate our website on the Shopify platform. Hyfive Fulfilment

2) How we collect your information

• Directly from you: when you complete our contact form, request a quote, email, phone or WhatsApp us, or otherwise communicate with us. Hyfive Fulfilment

• Automatically: through your device and browser when you visit our website (e.g., IP address, device identifiers, pages viewed, and interactions).

• Transactions: if you purchase anything via our Shopify storefront and/or PayPal checkout. Hyfive Fulfilment+1

3) Types of personal information we process

• Identity & contact: name, business name, job title, email, phone/WhatsApp number, postal address.

• Business details: company VAT/EORI where shared for quotes or onboarding (we publish our own VAT/EORI on our site). Hyfive Fulfilment

• Communications: enquiries, quotes, emails, WhatsApp messages.

• Technical/usage: IP address, device info, browser type, pages viewed, time on page, and interactions (via Shopify and any analytics/cookies you accept). Shopify

• Payment/transactional: order value, billing/shipping info (processed primarily by Shopify/PayPal—we do not store your full card details). Shopify+1

4) Why we use your information (Lawful bases)

• To respond to enquiries, provide quotes and deliver services (Contract/Legitimate Interests).

• To operate, secure and improve our website (Legitimate Interests).

• To send service and account messages (Contract/Legitimate Interests).

• To send marketing (B2B) where appropriate (Legitimate Interests)—you can opt out any time.

• To meet legal obligations, e.g., tax and accounting (Legal Obligation).

5) Sharing your information

We share data only as needed with trusted providers:

• Shopify (storefront/e-commerce hosting & analytics tools). Shopify acts primarily as our processor; see Shopify’s Privacy Policy and Data Processing Addendum. Shopify+2Shopify+2

• PayPal (payments). See PayPal’s Privacy Statement and data transfer safeguards. PayPal+1

• Email & productivity providers (e.g., email hosting) to handle communications.

• Communication tools (WhatsApp Business if you contact us by WhatsApp). See WhatsApp’s UK/EEA privacy policy. WhatsApp.com+1

• Professional advisers (accountants, insurers, legal advisers) and authorities where required by law.

We do not sell your personal information.

6) International transfers

Some providers (e.g., Shopify, PayPal, WhatsApp/Meta) may process data outside the UK/EEA. Where they do, they use appropriate safeguards such as Standard Contractual Clauses with the UK Addendum, or Binding Corporate Rules. See their respective privacy/processing terms. paypalobjects.com+3Shopify+3Shopify+3

7) Retention

We keep personal data only as long as necessary:

• Enquiries/quotes: typically up to 24 months after last contact.

• Client and transaction records: typically 6 years for tax/accounting.

• Website/analytics: per our providers’ default or configurable retention windows.

8) Cookies and similar technologies

Our Shopify storefront uses cookies and similar technologies to run the site, remember preferences, and (if enabled) measure performance. You can control non-essential cookies via the consent banner and your browser settings. Learn more about Shopify cookies here. Shopify+1

9) Your rights

Under UK data protection law, you can:

• Access your data and receive a copy

• Correct inaccurate data

• Delete data (where applicable)

• Restrict or object to processing (including B2B marketing)

• Withdraw consent (where we rely on consent)

• Data portability (where applicable)

To exercise rights, email info@hyfivefulfilment.com. You also have the right to complain to the Information Commissioner’s Office (ICO). See how to complain and NI contact options. ICO+1

10) Children

Our services and site are directed to businesses and adults. We do not knowingly collect data relating to children.

11) Security

We use appropriate technical and organisational measures and work with reputable providers (e.g., Shopify, PayPal) who implement industry safeguards. Shopify+1

12) Third-party links

Our website may link to third-party sites (e.g., marketplaces, payment providers). Those sites have their own privacy policies.

13) Changes to this Policy

We may update this Policy from time to time. Changes will be posted here with an updated “Last updated” date.

14) Contact us

Questions about this Policy or your data?
Email: info@hyfivefulfilment.com • Phone: +44 (0)28 4176 2181 • Address: Hyfive Fulfilment, 74 Newcastle Road, Kilkeel, Co Down, BT34 4NJ, United Kingdom.